Putnam County, Florida

Putnam County E911 Addressing

Venessa Thompson
911 Coordinator

• • Important Notices • • ( Please Click the Links to View the Entire Article. )

e911 move notice


Mission Statement

Mission Statement:  It is the mission of the Putnam County 911 Division to assist with protecting the health, safety and welfare of the residents of Putnam County. This 911 Division shall clearly define and strive to implement a uniform addressing system and street network for the assignment of street names and address numbers to structures with access from officially named public and private ways.

Office Information


Telephone: 386-329-0381        Fax: 386-329-0215  
Street Address:
105 S 4th Street, 2nd Floor
Palatka, FL, 32177
Mailing Address:
P.O. Box 307
Palatka, FL, 32178-0307
Hours:
Monday - Friday
08:30a.m. - 05:00pm

Contact Information

Name: Venessa Thompson
Address: P O Box 307, Palatka, FL 32178-0307
Voice Mail: (386) 326-2718
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Name: Brooke Tillis
Address: P O Box 307, Palatka, FL 32178-0307
Voice Mail: (386) 326-2715
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Name: Vacant
Address: P O Box 307, Palatka, FL 32178-0307
Voice Mail: (386) 329-0381
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Name: Vacant
Address: P O Box 307, Palatka, FL 32178-0307
Voice Mail: (386) 329-0381
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Documents and Forms


Use Requirements

NOTE:   Most of our Documents are only available in Acrobat Reader Format (PDF).
              You will need  Adobe Acrobat Reader 5.0 or higher to view these documents.

Disclaimer

Documents and Forms DISCLAIMER:
Online versions of Putnam County, FL Documents and Forms are posted for your convenience only. Our goal is to make this information available as soon as possible, but please be aware that online Documents and Forms are subject to change.

The County does not warrant or make any representations as to the quality, content, accuracy or completeness of the information, text, graphics, links and other items contained on its web pages. Also, the County will, in no event, be liable or responsible for damages of any kind arising out of the use of online Documents and Forms.

911 GIS Maps

Sorry No Files or Links have been Uploaded for this Category.

How to Display Your Address

The 911 address numbers must be affixed to the front of the structure, preferably near the main entrance. Note: if the structure’s address display is not visible from the street, the address number should also be displayed near where the driveway meets the street. This address display can be affixed to a structure with a contrasting background (e.g., post, wall, or fence), so they are clearly visible from the roadway on which the building is addressed.
For properties with multiple addresses (i.e., Units, Apartments, Suite, etc…), the posted address may be abbreviated. Example: 300 Main St, Unit 21 = 300-21.



Click here for the Putnam County Street Naming and Addressing Policy

Prepaid and Non-activated Cell Phones

Did you know that by keeping old phones charged you can use them to call 9 1 1 even if it is not activated? Non-activated cell phones do not have a service contract nor an assigned provider. Prepaid has an assigned provider but no contract. Be aware when using a phone without a service contract (non-activated and prepaid), if the call gets disconnected, YOU MUST redial 9 1 1. Pre-paid and non-activated cell phones do not provide the call taker with your phone number.

Remember — do not hang up until the 911 call taker says it is ok to hang-up.

Voice over Internet Protocol (VoIP) and 911

What is VoIP?
911 has the ability to identify phone service through an internet service provider. This service is known as VoIP (Voice over Internet Protocol). Names also referenced are: Broadband Phone, Voice on the Net(VON), Cable Phone, Digital Telephone or Net Phone, among others.
But like any new technology, VoIP doesn’t come without a few kinks. Before you take the plunge review these tips and precautions to help ensure your transition to VoIP doesn’t leave you wishing you hadn’t changed from traditional service.
You can reach assistance by dialing 911 on most VoIP phones. However, there are differences between VoIP 911 and traditional 911 services. It is important to familiarize yourself with these differences. Click the "read more" link below for tips on how VoIP and 911 services work together.

Read more: Voice over Internet Protocol (VoIP) and 911

Be Aware, Be Prepared

Give as much information as possible. Where is the emergency?
  Exact street name and address number   Highway name and direction of travel
  City name   Nearest Mile marker or Exit number
  Closest intersections   Closest Business or Landmark Names
  Your cell phone number   Does the scene need to be secured by law enforcement?
Knowing the location is vital to getting the appropriate police, fire or emergency medical service (EMS) units to respond.

Be ready to clearly describe what has taken place: What is the emergency?
  What is on fire?   Type and number of vehicles involved
  Is the person visibly injured?   Is the person conscious and breathing?
  How many victims are there?   If reporting a crime, vehicle and suspect descriptions are important.

  • The PSAP that answers the call may not be the center that services the area from which you are calling. For this issue the wireless 911 call must be transferred to the correct PSAP.

  • Do not become irritated if you are requested to repeat information you may have already given. Remember, you want the call taker to know as much about your location and incident as possible so they can help YOU.

Wireless vs Landline

911 Callers be aware of differences when using a cell phone versus a land-line phone.
Wireless phones do not work the same as wired/land-line phones. When 9 1 1 is dialed from a cell phone the number and location are not automatically transmitted to the 911 Public Safety Answering Point (PSAP). A cell phone 911 call is transmitted to the nearest cell tower. The cell tower then sends that call via land-line to the designated PSAP for that cell tower area.
Remember — do not hang up until the 911 call taker says it is ok to hang-up.
Lost response time can present life-threatening problems if the caller is unable to communicate where they are or where the emergency is. Not all wireless 911 calls can provide location information promptly and sometimes not at all.

911 Helpful Hints


  • Learn the non-emergency telephone numbers to reach help in your area.
  • Refrain from programming your phone to automatically dial 911 when one button is pressed.
  • If your wireless phone came with a pre-programmed, auto-dial 911, disable it.
  • Activate your GPS location feature.
  • Lock your keypad when your phone is not in use to avoid accidental 911 calls.
  • It is important to remain calm while on the phone so that the call taker can understand you.

Office Location

105 S 4th Street, 2nd Floor

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